CASE STUDY

Setting up for Success: Digital ID in PNG

Kyudo was engaged by a prominent government-owned commercial entity seeking to assess the costs, risks and benefits of embarking upon an ambitious project to establish a National Digital ID platform in PNG. Recognising the need for an experienced, independent partner with deep expertise in technology transformation, operations design, and risk governance, the client partnered with Kyudo to support the strategic business case for creating this digital identity and services platform.

The problem

The client was faced with the complex challenge of transitioning ownership and operational responsibility for an emerging eGovernment platform. Developed initially by a government department, the platform showed significant promise for enabling nationwide digital service delivery. However, its operationalisation required not only a legal and physical transfer of intellectual property but also the establishment of a commercially viable and operationally robust business unit to manage it.

Several key issues compounded the challenge:

  • Lack of governance structures: The new entity had no existing corporate governance, operational frameworks, or staffing.
  • Technology and operational readiness: The platform required further development to ensure scalability, security, and robustness.
  • Stakeholder risk: Transition risks included technology adoption hesitancy, regulatory compliance complexities, and operational continuity concerns.
  • Funding needs: Securing early-stage funding through public-private partnership models was essential to enable the build and growth phases.

Without a comprehensive strategy and hands-on delivery support, the risk of delayed execution and missed strategic opportunities was high.

Our solution

Kyudo applied its proven expertise in change delivery, operations design, financial modelling, and risk governance to guide the client through a structured and practical solution.

First, Kyudo developed a comprehensive business case that assessed:

  • Financial viability: Detailed cost projections, funding requirements, and revenue potential based on multiple investment models.
  • Economic impact: Modelling the broader economic benefits from increased digital service access and financial inclusion.
  • Social value: Assessing how a secure digital ID could promote inclusivity, reduce fraud, and improve service delivery.
  • Risk management: Identifying planning and implementation risks with recommended mitigation strategies.

The business case recommended a phased ‘Boot-up’ approach, including:

  • Establishing a full governance structure for the new entity.
  • Executing the intellectual property transfer and integrating operational management frameworks.
  • Developing staffing and capability plans aligned to the platform’s strategic growth objectives.

Kyudo also collaborated with the client to design a commercial strategy, evaluating different investment models to identify the most viable funding pathway through a public-private partnership approach, ensuring both financial sustainability and strategic control.

Through stakeholder engagement and advisory support, Kyudo built internal understanding of the costs, risks, and opportunities, enabling the client to make informed, confident decisions.

Thanks to Kyudo’s hands-on, practical support, the client is now well positioned to operationalise the National Digital ID platform successfully, catalyse digital inclusion across the country, and achieve long-term financial, economic, and social benefits. Kyudo’s independent, growth-focused approach provided the clarity, structure, and momentum needed to transform an ambitious national initiative into a practical, scalable reality.

Sustainable growth and low risk is achieved when delivery is managed brilliantly

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